Karen Hooper is an Advanced IBM Certiﬁed Instructor in both System Administration and Development. Karen and her husband Steve own and manage Dr Notes Solutions, a Premier IBM Business Partner who won IBM Business Partner of the Year in 2009. Dr Notes is also an IBM Authorized Training Partner for the Lotus brand.
Karen has over 14 years of experience with Lotus Notes and Domino, from version 4 to 8.5. Karen has been involved in several major upgrade projects and company-wide training initiatives. She has been responsible for customising and producing end user and help desk training material for several organizations. End user training is a passion for Karen as she believes an investment in training will always give a return to both the individual and the organisation. Karen is the author of the IBM Lotus Notes 8.5 User Guide available on Amazon. Her passion is to empower people so that they increase their productivity and use the tools available to them. Karen has seen thousands of people benefit from her style of training.